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Share Configuration
After creating an External Share Link, you can directly configure the options in the share preview window.Once you’ve made your changes, click the Preview button to see the updates
If you are unsure how to begin, check out step-by-step guide: Getting Started
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Link Name
Share URL: The link URL to view the Jira content
Share Configuration: Set up options for General, Permissions, Security, Custom Fields, and Extensions categories.
Preview: By clicking the preview, you can see how changes you made and settings are applied in real-time.
Link Details
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Option
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Description
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URL
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The link URL to view the Jira issue
Send via email: Opens an Outlook window for sending emails. Refer to the Email communication for additional details.
Customizable Options
Below is an overview of the Share Configuration options and how to customize them.
General
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General tab allows you to edit and define the core settings of the external share link.
Name: The link name is for internal
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reference only and will not be shared with the external link
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Description
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: The
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description is also for internal use
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and will not be visible in the shared
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link
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Use Public
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URL: The link name value will be used to prepare named link
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Send via email
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Send the link and additional details via email directly in the app
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General
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Link Details
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Option
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Description
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View comments
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All existing comments will be visible on the shared link
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Add comments
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Anyone with access to the link can add comments, no Jira account or license required!
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List linked issues
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All linked issues will be listed on the shared link. This includes:
Link-type
Issue type
Issue key
Summary
Status
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Share linked issues content
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Share linked issues content with the same rules as the current shared issue
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Allow change status
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It will be possible to change the issue status. This option needs to be enabled by a parent configuration. More details:
Issue status transition on shared page
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View changelog
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All history items from changelog will be visible on the shared link
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View attachments
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All existing attachments will be visible on the shared link
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Add attachments
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Anyone with access to the link can add attachments, no Jira account or license is required!
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List sub-tasks
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All linked issues will be listed on the shared link. This includes:
Issue type
Issue key
Summary
Status
Priority
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Share sub-tasks content
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Share sub-task content with the same rules as the current shared issue
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Allow share worklog
Work logged by Jira users will be displayed on the shared page
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Security
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Link Details
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Option
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Description
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Set link expiration date and time
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Set a date and time, after which the link will no longer work
This option can be set to mandatory in Global Settings
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Expires in
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Set a time from now when the link will expire. Options are:
Hour
Day
Week
Month
Year
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Expires at
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Set a specific date and time when the link will expire
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Protect link with password
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Set a secure password to protect the link. You can generate a random password.
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Custom fields
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Link Details
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Option
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Description
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Custom fields
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Select custom fields to display on the shared link
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Selected user
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Link Details
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Option
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Description
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Share only with the following users
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The link will be available only for the selected user
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Enter valid email address
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Users of the entered email addresses will receive a notification about the shared link
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Notify newly added users
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Notification about share will be sent to all newly added users
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Audit
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Link Details
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Option
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Description
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Status
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Shows the status of the link. Possible options are:
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Created
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The date and time the link was created
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Created by
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The user who created the link
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Last time updated
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The date and time the link was last edited
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Last updated by
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The user who last edited the link
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Opened
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Enable share: if disabled, external user won’t be able to access the link.
Project: Select the project you want to share externally.
Share type : Choose the share type—Issue, Board, Filter, or Timeline. Based on your selection, additional configuration options will appear.
Adjust issue layout : Choose a customized layout, which can be set up in Global Settings.
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Permissions
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Permissions tab allows you to define what information and actions are accessible when sharing a Jira issue via a link for external viewers.
For example, you can configure settings so that external viewers can view or add comments, attachments, linked issues, sub-tasks, status, changelogs, and approvals. You can also allow them to make changes to the issue summary and description.
Simply clicking the X button removes it, and the external viewer will no longer be able to view, add, or change content.
For parent-level configurations, these settings can be managed directly in Project Configuration.
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Security
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Enable password protection : Set a password to restrict access to the shared content. Only external viewers with the password will be able to access the external share.
Regarding the secret password that enables auto-login to Password Protected External Share links, please refer to Programmatical Share Access Token.
Set link expiration time: Define an expiration date and time for the link by clicking the calendar icon.
Require SSO : Enable corporate SSO for added security. Follow the SAML / SSO - Setup guide for setup instructions.
Share with specific emails or domains: Specify individual email addresses or email domains to restrict access.
Display comments with restrictions: Comments can be restricted to specific roles or groups.
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Custom fields
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You can select custom fields to display on the shared link, such as status category changed, sprint, epic name, project, and more.
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Extensions
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Enable/disable integrations with extension plugins.