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What is email communication?
In the context of External Share for Jira, “Email communication” refers to the outgoing emails, that is the (invite to share). When external link is created, invitation email will be sent to a external user.
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1. Invite
This is the invitation mail when Jira content(issue, board, filter or timeline) is shared.
This email will include a link with a button“Open shared page” where external users will view the content.
In case you set the password, this password will be automatically included in the mail body.
2. Verification
This is a second outgoing email when you need account verification to view the shared content.
To send verification email, you should put email address in your customization page. You can navigate to Jira content(issue, board, filter or timeline) → Create external share → Security → Share with specific emails.
Email customization
You can customize e-mail details, here is what you can customize:
Email Sender
Email Recipient
Email Subject & Body
Email Sender Customization
You can customize the email sender.
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Provide your SMTP details: Host, Port, Username
Click on the “Save” button
Email Recipient Customization
Navigate to External Share for Jira → Project Configuration → Selected Users
You can restrict email addresses or domains for the selected user functionality. While creating a link only the listed addresses/domains will be allowed to be used. Details on Project Configuration can be found in our documentation: https://docs.warsawdynamics.com/content/51354/external_share_for_jira_documentation/116195750/116195356 Project Configuration documentation.
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Email Subject & Body Customization
If you want to set the subject or content of all emails at once as a default, you can navigate to External Share for Jira → Global Settings → Email Template and edit the settings.
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For more details about Email template, please check our documentation:
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However, you can also edit the email subject and email body of individual emails directly.
As you create External Share on Jira issue, board, filter or timeline, you will have access on screen to edit email contents once you click “Send via email.”
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