How to Connect Approval Path for Jira with Slack

Overview

Approval Path for Jira can send approval notifications directly to Slack, so approvers can stay informed and act on approvals without switching tools.

With the Slack integration, approval requests can be delivered as direct messages, channel messages with approver mentions, or both. When interactive actions are enabled, approvers can approve, reject, abstain, or vote directly from Slack. If Slack delivery fails, Approval Path automatically falls back to email, so the approval process does not stop because of a missed notification.

This page explains how to connect Slack, configure notification delivery, customize Slack messages, use interactive approval actions, monitor delivery, and troubleshoot common issues.

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What you get

With Slack notifications enabled for Approval Path for Jira, you can:

• Send Jira approval notifications via Slack and choose among direct messages, channel messages, or both

• Connect up to 10 Slack workspaces per Jira instance, set a default Slack workspace, and override it per approval definition

• Send approval notifications to a default channel or definition-specific channel, and let approvers use interactive Approve, Reject, Abstain, or Vote buttons from Slack

• Keep Slack messages updated as approval steps progress, and automatically fall back to email when Slack delivery is not possible

• Customize Slack message content using the Slack markdown

Before you start

To use Slack notifications in Approval Path for Jira, you need to:

1. Connect at least one Slack workspace

2. Set the Jira notification mechanism to Slack

3. Configure your Slack delivery mode

4. Configure a default channel to send notifications to Slack

5. Enable interactive actions so approvers can act directly from Slack

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To allow approvers to approve, reject, abstain, or vote from Slack, both of the following settings must be enabled in Settings → Notifications:

• Action buttons in notifications

• Actions without login

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If Action buttons in notifications are disabled, Slack messages will only include a link to view the approval.

If Actions without login is disabled, the action buttons become links that open Approval Path in the browser instead of recording the decision directly from Slack.