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Populate Custom Fields with External User Credentials

Populate Custom Fields with External User Credentials

How to automatically populate your custom Jira fields with external user’s credentials whenever a new work item is created through the External Share

This guide uses issue properties share.externalUserEmail and share.externalUserDisplayName.

More information about Issue Properties can be found here.

  1. As Jira Admin, create two new fields of short text type: one for the reporter’s name and second for their mail

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  1. Add the fields to screens/layouts of issue types that are to be created through External Share

  2. In Jira Automation, create a new rule

  3. Set the “WHEN” component to “Work item created”

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  1. Set the “THEN” component to “Edit work item”

  2. Select your custom fields here and set the following values to them:

    • For the name field - {{issue.properties.share.externalUserDisplayName}}

    • For the email field - {{issue.properties.share.externalUserEmail}}

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  1. Save the rule and enable it. Now whenever a new ticket is created in external share, these fields will automatically be filled with external user’s data

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