Getting Started

Owned by Parsa Shiva
Last updated: Nov 29, 2024 by Yoonjeong Bae
4 min read

Before start, Install External Share for Jira add-on from Atlassian Marketplace.

Refer to Get External Share for Jira document to install our add-on.

How to start

There are two ways to create an external link:

  • Select the desired issue, then set the share type (Issue, Board, Filter, Timeline) to generate the link.

  • Start by selecting the share type from the app menu, then proceed to create the link.

Depending on your organization role, you may access different features using the app menu.

  • Global admins - You will be redirected to the global settings.

  • Project admins - You will be redirected to project settings.

  • Basic users - You redirected to view all of your links and can create shares.

 

Create External Link directly from an issue

  1. Navigate to the issue you want to share.

  2. Select External Share from the activity bar or the actions menu.

  3. Click the Create External Share button to generate a link.

  4. A configuration window with a live preview will appear.

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Click either of the buttons to create an external link

Create External Link from the app menu

  1. On the navigation bar, go to More → Apps → External Share.

  2. Click Create External Share.

  3. Choose Share Type between Issue, Board, Filter, or Timeline.

  4. A configuration window with a live preview will appear.

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Click on “External Share”

You can select Issue, Board, Filter, or Timeline to generate an external link.

 

 

To see how to configure and manage other share types, refer to the respective documentation.

Configuration in preview

Once you click Share External Link, using any of the methods above, a preview window will open.

Use the General, Permissions, Security, Custom Fields, and Extensions tabs to adjust the settings as needed. Additional options may be available depending on the share type. For more information on share configuration visit Share Configuration

 

  • In General tab, you can also select share type that you want to share.

 

  • Once you’ve made your changes, click the Preview button to see the updates in real-time.

 

 

 

 

Share External Link URL

Once an external link is created, close the preview window. In the list view, you will see the created external link along with its URL. The URL can be easily copied and shared.

Share External Link via email

You can send the link directly through email by clicking the Send via Email button, which opens your default email client. Before sending, you can customize the recipients, subject line, and email content.

Use the Email Template option to format the default email content to suit your preferences.

For External Users

To see how external share view (e.g., Board view, Filter view) appears for more than just issue sharing, visit our Screenshots page. Depending on the settings, external users may be able to edit issues, add comments or attachments, or update the issue's status. These options can be configured in Share Configuration.