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Before start, Install External Share for Jira add-on from Atlassian Marketplace. Refer to Get External Share for Jira document to install our add-on. |
How to start
There are two ways to create an external link:
Select the desired issue, then set the share type (Issue, Board, Filter, Timeline) to generate the link.
Start by choosing selecting the share type on from the general app pagemenu, then proceed to create the link.
Depending on your organization role, you may access different features using the app menu.
Global admins - You will be redirected to the global settings.
Project admins - You will be redirected to project settings.
Basic users - You redirected to view all of your links and can create shares.
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Create External Link directly from an issue
Within your workspace, click on Navigate to the issue you wish want to share.
Select External Share, then click from the activity bar or the actions menu.
Click the Create External Share Link button to generate a link.
A preview of shared content window configuration window with a live preview will appear.
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Create External Link from the app
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menu
On the navigation bar, go to More → Apps → External Share.
Click Create External Share.
Choose Share Type between Issue, Board, Filter, or Timeline.
A preview of shared content window configuration window with a live preview will appear.
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You can select Issue, Board, Filter, or Timeline to generate an external link.
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To see how to configure and manage other share types, refer to the respective documentation. |
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Configuration in preview
Once you click Share External Link, using any of the methods above, a preview window will open.
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On the left panel, you can view the preview screen how your shared content will appear to external users, while on the right panel, you can adjust the settings to fit your needs.Use the General, Permissions, Security, Custom Fields, and Extensions tabs to adjust the settings as needed. Additional options may be available depending on the share type. For guidance on setting default configurations, refer to the Project Configuration document. more information on share configuration visit Share Configuration
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In General tab, you can also select share type that you want to share.
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Once you’ve made your changes, click the Preview button to see the updates in real-time.
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Share External Link URL
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Once an external link is created, close the preview window. In the issue list view, you will see the created external link along with its URL. The URL can be easily copied and shared with anyone you want and opened in a web browser.
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Share External Link via email
You can also send the link directly via email. Click the button Send via email button to open Outlookthrough email by clicking the Send via Email button, which opens your default email client. Before sending the email, you can customize the recipients, email titlesubject line, and email content. From
Use the Email Template, you can option to format the default email content to match suit your preferences.
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For External
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Users
To see how external share view (e.g., Board view, Filter view) appears for more than just issue sharing, visit our Screenshots page. Depending on the settings, external users may be able to edit issues, add comments or attachments, or update the issue's status. These options can be configured in link options.
Below is an example of what an external user sees when they access an issue view through a link shared via email.
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Authenticated external users can access the shared Dashboard. Here, they can view shared content, manage subscriptionswatch options, and track their own activity. For more details on how logged-in external users interact with shared content. For more details on how logged-in authenticated external users interact with shared content, refer to our External User documentation. |
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