Before start, Install External Share for Jira add-on from Atlassian Marketplace.
Refer to Get External Share for Jira document to install our add-on.
How to start
There are two ways to create an external link:
Select the desired issue, then set the share type (Issue, Board, Filter, Timeline) to generate the link.
Start by selecting the share type from the app menu, then proceed to create the link.
Depending on your organization role, you may access different features using the app menu.
Global admins - You will be redirected to the global settings.
Project admins - You will be redirected to project settings.
Basic users - You redirected to view all of your links and can create shares.
Create External Link directly from an issue
Navigate to the issue you want to share.
Select External Share from the activity bar or the actions menu.
Click the Create External Share button to generate a link.
A configuration window with a live preview will appear.
Create External Link from the app menu
On the navigation bar, go to More → Apps → External Share.
Click Create External Share.
Choose Share Type between Issue, Board, Filter, or Timeline.
A configuration window with a live preview will appear.
You can select Issue, Board, Filter, or Timeline to generate an external link.
To see how to configure and manage other share types, refer to the respective documentation.
Configuration in preview
Once you click Share External Link, using any of the methods above, a preview window will open.
Use the General, Permissions, Security, Custom Fields, and Extensions tabs to adjust the settings as needed. Additional options may be available depending on the share type. For more information on share configuration visit Share Configuration
In General tab, you can also select share type that you want to share.
Once you’ve made your changes, click the Preview button to see the updates in real-time.
Share External Link URL
Once an external link is created, close the preview window. In the list view, you will see the created external link along with its URL. The URL can be easily copied and shared.
Share External Link via email
You can send the link directly through email by clicking the Send via Email button, which opens your default email client. Before sending, you can customize the recipients, subject line, and email content.
Use the Email Template option to format the default email content to suit your preferences.
For External Users
To see how external share view (e.g., Board view, Filter view) appears for more than just issue sharing, visit our Screenshots page. Depending on the settings, external users may be able to edit issues, add comments or attachments, or update the issue's status. These options can be configured in Share Configuration.
Authenticated external users can access the shared Dashboard.
Here, they can view shared content, manage watch options, and track their own activity.
For more details on how authenticated external users interact with shared content, refer to our External User documentation.
By default, shared issues display the Issue Summary, Description, Status, Assignee, Reporter, and Components. You can manage the shared fields in the Project Settings.