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Tip

Before start, Install External Share for Jira add-on from Atlassian Marketplace.

Refer to Get External Share for Jira document to install our add-on.

How to start

There are two ways to create an external link:

  • Select the desired issue, then set the share type (Issue, Board, Filter, Timeline) to generate the link.

  • Start by choosing the share type on the general app page, then create the link.

Create External links directly from an issue

  1. Within your workspace, click on the issue you wish to share.

  2. Select External Share, then click the “Create External Share Link” button to generate a link.

  3. A preview of shared content window will appear.

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Create External links from App page

  1. To create External Share links, navigate to Jira → More → Apps → External Share.

  2. Click “Create External Share.”

  3. Choose Share Type between Issue, Board, Filter, or Timeline.

  4. A preview of shared content window will appear.

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You can select Issue, Board, Filter, or Timeline to generate an external link.

Info

To see how to configure and manage other share types, refer to the respective documentation.

Configuration in Preview

Once you click “Share External Link,” using any of the methods above, a preview window will open.

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This preview window allows you to configure how your shared content will appear to external users.

Here, you can use the General, Permissions, Security, Custom Fields, and Extensions tabs to adjust the settings. When you make changes, click the Preview button to see the updates in real-time.

For information on setting default configurations, refer to the Project Configuration document.

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Once you

've

created

your

external link and

selected the options you require (see Link Options for more details).

close the preview window, in your issue view you will find created external link with URL. Copy of URL can be shared easily with anyone and opened in web browser.

Send External Link via email

You can also send the link directly via email. Click the button “Send via email,” it will direct you to sign up Outlook and here before sending email, it’s possible to customize recipients, email title and content.

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You can customize the format of your email, decide if you want to share the password, and add a friendly message

 

Click the External Share button in the left menu to see all links that have been created in Project.

You can create here External Share Filter and External Share Board.

The shared issue displays the issue summary, description, Status, Assignee, Reporter and Components by default. In the Project Settings, you can manage shared fields.

The External User will be able to add comments and attachments or change issues status if those options have been enabled in link options!