Before start, Install External Share for Jira add-on from Atlassian Marketplace.
Refer to Get External Share for Jira document to install our add-on.
How to start
There are two ways to create an external link:
Select the desired issue, then set the share type (Issue, Board, Filter, Timeline) to generate the link.
Start by choosing the share type on the general app page, then create the link.
Create External link directly from an issue
Within your workspace, click on the issue you wish to share.
Select External Share, then click the “Create External Share Link” button to generate a link.
A preview of shared content window will appear.
Create External links from App page
To create External Share links, navigate to Jira → More → Apps → External Share.
Click “Create External Share.”
Choose Share Type between Issue, Board, Filter, or Timeline.
A preview of shared content window will appear.
You can select Issue, Board, Filter, or Timeline to generate an external link.
To see how to configure and manage other share types, refer to the respective documentation.
Configuration in Preview
Once you click “Share External Link,” using any of the methods above, a preview window will open.
This preview window allows you to configure how your shared content will appear to external users.
Here, you can use the General, Permissions, Security, Custom Fields, and Extensions tabs to adjust the settings. When you make changes, click the Preview button to see the updates in real-time.
For information on setting default configurations, refer to the Project Configuration document.
Once you've created your link and selected the options you require (see Link Options for more details). You can also send the link directly via email.
You can customize the format of your email, decide if you want to share the password, and add a friendly message
Click the External Share button in the left menu to see all links that have been created in Project.
You can create here External Share Filter and External Share Board.
The shared issue displays the issue summary, description, Status, Assignee, Reporter and Components by default. In the Project Settings, you can manage shared fields.
The External User will be able to add comments and attachments or change issues status if those options have been enabled in link options!
