External Watch
What is External Watch?
External Watch allows external users to subscribe to shared Jira tickets and project, keeping them updated on relevant changes.
Benefits
For external users: Saves time by providing direct notifications about updates on
For your team: Enables faster collaboration, as work progresses more efficiently.
How to Subscribe to a Shared Jira Ticket
On each shared link, you can find the “Start watching” button allows logged in users to subscribe to the work item.
To unsubscribe, click the “Stop Watching” button.
Once a user starts watching an issue, all their subscriptions are visible on the Dashboard under the Subscriptions tab.
Inviting watchers
You can invite watchers by adding their email addresses.
Invited users will see subscription invitations on their dashboard under Subscribe Invitations.
Subscription rules
Subscription rules depend on share configuration.
All non-restricted page changes (title, description) for all non-expired shares are notified to users subscribed to the page.
Additionally, based on share configuration, the user will receive notification about:
Changes in fields :
| When fields are enabled to share in the link
|
New comments | When “View comments” is enabled |
New attachments | When “View attachments” is enabled |