How to start

There are two ways to create an external link:

Select the desired issue, then set the share type (Issue, Board, Filter, Timeline) to generate the link.
Start by selecting the share type from the app menu, then proceed to create the link.

Depending on your organization role, you may access different features using the app menu.

Global admins - You will be redirected to the global settings.
Project admins - You will be redirected to project settings.
Basic users - You redirected to view all of your links and can create shares.

Create External Link directly from an issue

Navigate to the issue you want to share.
Select External Share from the activity bar or the actions menu.
Click the Create External Share button to generate a link.
A configuration window with a live preview will appear.

Activity Bar

Actions menu

Create External Link from the app menu

On the navigation bar, go to More → Apps → External Share.
Click Create External Share.
Choose Share Type between Issue, Board, Filter, or Timeline.
A configuration window with a live preview will appear.

Click the Create External Share button

You can select Issue, Board, Filter, or Timeline to generate an external link.

To see how to configure and manage other share types, refer to the respective documentation.

Configuration in preview

Once you click Share External Link, using any of the methods above, a preview window will open.

Left panel shows the preview, right panel allows setting adjustments

Use configuration tabs to adjust the settings as needed. Additional options may be available depending on the share type. For more information, visit General Options | Share Configuration

Share External Link URL

Once an external link is created, close the preview window. In the list view, you will see the created external link along with its URL. The URL can be easily copied and shared.

Share External Link via email

You can send the link directly through email by clicking the Send via Email button, which opens your default email client. Before sending, you can customize the recipients, subject line, and email content.

Use the Email Template option to format the default email content to suit your preferences.

For External Users

To see how external share view (e.g., Board view, Filter view) appears for more than just issue sharing, visit our Screenshots page. Depending on the settings, external users may be able to edit issues, add comments or attachments, or update the issue's status. These options can be configured in Share Configuration.

Authenticated external users can access the shared Dashboard.

Here, they can view shared content, manage watch options, and track their own activity.

For more details on how authenticated external users interact with shared content, refer to our External User documentation.

By default, shared issues display the Issue Summary, Description, Status, Assignee, Reporter, and Components. You can manage the shared fields in the Project Configuration.