User step

Open

Action Types

• Approval

• Notification

• Consent

Approval / Consent action

Initiating a single-user decision step sends a notification to the user to take action. The user can click the 'approve' or 'reject' buttons (or the Abstain button, depending on the setup) on the Jira work item/work item.

It's important to note that once a decision is made, it remains final, and the only way to roll it back is to delete the current approval and start a new one. Only a user with appropriate permissions can delete or archive an approval.

Consent is similar to Approval. Learn more about it on the FAQ page.

Notification action

For users not involved in decision-making but interested in progress or outcomes, a notification function keeps them informed. This proves beneficial, for example:

1. At the start of the approval process, notify stakeholders about new initiatives within the company.

2. As the final step, alert the team leader when approval is granted for access to new hardware.

Requiring comment on actions

If this checkbox is selected, the approver will be required to provide a comment when approving, rejecting, or abstaining from deciding on a work item. This ensures that the reasons for decisions are clearly communicated, providing feedback for the assignee and keeping transparency in the approval process.

Work item watchers notification

If this checkbox is selected, the approver will be required to provide a comment when rejecting a work item. This ensures that the reasons for rejection are clearly communicated, providing feedback for the assignee and keeping transparency in the approval process.

Create a step condition

To implement a specific step into the approval process based on a predefined condition in a Jira expression, use the 'Create Step Condition' feature. Once a condition from Jira Expressions is selected, the step becomes part of the approval workflow only when the condition is met.

If the condition is not fulfilled or encounters an error, the step is excluded from the approval process. Refer to our documentation for comprehensive details on conditions.